iPad Consumers Are Forced to Buy Accessories in Australia
The shoppers of JB Hi-Fi, a well known electronic store, chain complained on online forums that JB Hi-Fi has adopted a nation-wide policy according to which the buyer of iPads are forced to buy some accessories along with this device otherwise they couldn’t get any iPad from this store. When reporter asked JB Hi-FI managers about this situation, they readily denied that they have ever applied such policy in their stores.
The first complaint was posted on Whirlpool last week by a buyer who said that the salesman of JB Hi-Fi store in Bondi, Sydney had said him if he wanted to buy an iPad then he’d have to buy a screen protector or a docking station. In case he didn’t want to buy the accessory, he was not permitted to purchase an iPad.
Some other buyers posted similar complaints about coercion tactics used at Chermside in Queensland, Osborne Park in Western Australia, and in the ACT.
The buyers complained that they were pressurized to buy one or more accessories or add-ons i.e. charger, SIM cards, covers, cases etc. together with Apple’s iPad. The salesman at JB said that this policy was originated by Apple. They claimed that consistent with policy they had to sell the iPad combined with other add-ons or else not. Moreover, they termed this policy as company policy or Apple policy.
One buyer, Rayan, told reporters that when he didn’t agree to buy accessory with iPad at Warrawong, NSW then salesman took him to manager who explained that this new policy was started by Apple. Although, it was a bad policy but they had to follow it because it was obligatory for them.
After buying an accessory with the iPad, Rayan made a complaint against JB Hi-Fi Store and in a while by getting the suggestion from area manager he returned accessory and demanded a refund. Moreover, he also lodged a complaint with the Australian Consumer and Competition Commission (ACCC). In his complaint he described the whole situation and stated that in the advertisement Apple never mentioned about such conditional sale. It is strongly recommend by the Trade Practices Act to make goods available in the market in the same manner as prescribed in the advertisement.
According to latest advertisement at Austrian Website, Apple offers sale of its iPad with discount at $1 to $5 but without any condition.
Ryan said that the salesman of JB tried to sell a Telstra SIM by saying that iPad could work only with this SIM because the tablet was locked to Telstra.
Another buyer at Chermside’s JB store chain said that salesman told him he had to buy a power adapter as it was not inside the box. The buyer gave a suggestion to all at forum that before buying any iPad they better check the box that comes with with. For example, after he looked into the box he found a 10w power supply there, and the salesman said the opposite. Another buyer of Canberra reported that he had faced the same situation at another store with iPads.
Some other buyers posted that they never encountered with Apple Policy’ and any other condition at JB Hi-Fi chain store. They bought device without such conditions.
A confirmation has been made by Spokesman of Telstra that they haven’t any agreement with the reseller to force any iPad consumer to buy the device together with SIM cards. Furthermore, he said that iPad was never locked so how the store manager could sell it with such a condition. Telstra will investigate this matter completely.
A spokeswoman from Apple said that Apple never sanctioned such policy anywhere. The users could buy its devices directly from the company without any orders.
The new Chief Executive of JB Hi-Fi Terry Smart said that this tactic was not the company’s policy in any sense. He admitted that a number of users submitted their complaints on the forum but it was just because of some over-confident salesmen not due to higher management.
We readily addressed this issue and said to all that there is no such policy at JB, Mr. Smart said. The CEO said that the stores would refund money spent by buyers on any such conditional accessory, if the iPad was bought from JB stores. The management is ready to do anything to resolve this issue because JB fully understands each obligation related to the Trade Practice Act.
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